DESCRIPTION:
Under the direction of the Director of the department and with a high degree of autonomy, the e-HR Consultant will work independently or as a Project leader to manage work of a medium to complex nature. The e-HR consultant will plan, organize, and coordinate project task completions with individuals and teams of professionals at other levels, as well as specialized functional resources and outside contractors while developing solutions for business opportunities/challenges. The focus will be on providing expert technical consultative guidance to HR leadership in the implementation, enhancements, and recommending modifications for Human Resources Technology Systems. Work effectively with other members of the team and promote a healthy high-performing work environment.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Work independently to manage complex projects involving coordination of multiple participants and teams. Maintain a high level of responsibility for completion of HCM projects with strategic implications.
- Provide expert consultative guidance on HR Data Management to peers and system users, ensuring the integrity of HR System data.
- Make presentations on key initiatives; provide updates on work plans and implementation activities and results. Utilize consulting and project management methodologies in working with business customers and executing projects.
- Analyze and recommend best practice business process/data models to integrate HR data with self-service applications.
- Lead HR technology to the next level for web-based Self Service applications.
- Work directly with external customers/vendors to implement new or enhanced technology and manage service and support.
- Analyze users' needs and then design, test, and develop software to meet those needs.
- Create models and diagrams that show programmers the software code needed for an application.
- Design each piece of an application or system and plan how the pieces will work together.
- Recommend software upgrades for existing programs and systems.
- Ensure that a program continues to function normally through software maintenance and testing.
- Document every aspect of an application or system as a reference for future maintenance and upgrades.
- Collaborate with other computer specialists to create optimum software.
- Provide exceptional customer service to all customers, anticipating needs of application functionality and resolving problems.
- Assess organizational needs for HR institutional reporting and develop web-based data analytics for predictive modeling using HR information.
- Collaborate with Financial Information System and Supply Chain System counterparts to develop efficient and innovative solutions.
- Troubleshoot any design failure and determine resolutions for applications that you support.
- Run adhoc reports to support operational needs, providing data with business insights.
- Analyze and recommend solutions for integrations of other ancillary systems like Time entry, Learning, Performance Management, and Scheduling systems.
- Strive to be knowledgeable of HFHS HR strategies to anticipate Application functional needs and fully utilize the capabilities of PeopleSoft HRMS.
- Adhere to established service-intake processes and follow service delivery protocols in delivering service to customers.
- Use the service request database to manage all assigned cases with adequate and up-to-date details on progress and status of completion.
- Contribute to the development of service excellence standards for the department and maintain high levels of service standards.
- Serve as a backup resource to other teammates as identified on an ongoing basis.
- Maintain professional growth and development through seminars, workshops, and other learning opportunities.
- Perform other related duties as assigned or requested.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in Human Resources, Computer Science, or Qualitative systems.
- Degree course with electives in Database Management Systems, Software Engineering, Software Design, and Quality, preferred.
- Four to six (4-6) years of experience in Information Systems department supporting applications.
- Two to three (2-3) years of HRIS/business consulting experience, preferred.
- Experience in a supervisory role managing two to three (2-3) professional resources for at least two (2) years will be an added advantage.
- Strong interpersonal, analytical, and leadership skills.
- Expertise in designing and utilizing spreadsheets and database applications such as MS Access.
- Excellent writing skills for procedural documentation and user communication.
CERTIFICATIONS/LICENSURES REQUIRED:
- Project Management certification will be an added advantage. Certified or have specialized training in PeopleSoft HRMS/Information Technology, preferred.
ADDITIONAL INFORMATION:
- Organization: Corporate Services
- Department: E-HR
- Shift: Day Job
- Union Code: Not Applicable
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